Most of these options will then funnel you into the relevant help article from the Etsy Knowledge Base that addresses the concern or issue you are experiencing.įor example, clicking on the Finances and Billing option and selecting Payment Account Reserve will give you information about this topic. The next page that appears asks you to classify your question into one of their available categories: Etsy sellers should choose the “Selling on Etsy” option at this point. The Help Center leads you through a wizard type approach, asking you if you are a buyer or a seller. If you can’t find what you’re looking for using the general knowledge base search, Etsy also has a Help Center where you can browse articles by category. For example, if you enter “How do I set up my shop?” you’ll see a link to a help article that walks you through the process step-by-step. You’ll likely find an answer in the results if you enter a keyword or phrase related to your question. Etsy Knowledge BaseĪs a first option, Etsy provides a reasonably well stocked knowledge base area, which can be found here: We will cover all the different ways you can reach out to them, as well as provide some tips on making the process go more smoothly. In this blog post, we will provide the ultimate guide to getting in touch with Etsy customer support. This can be for a variety of reasons, such as when you have a question about an order, or when there is a problem with one of your listings. If you are a seller on Etsy, you will need to get in touch with customer support at some point.
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